Terms and Conditions
This AGREEMENT is entered into between SHREDEX INC.a corporation incorporated under the laws of the Province of Ontario (hereinafter referred to as “SHREDEX”, “CONTRACTOR”, “Company”, “Supplier”, “Seller”, “Service Provider”, or “Vendor”), and Life Force Physiotherapy (hereinafter referred to as the “Client” or “Customer”). The laws of the Province of Ontario shall control this Agreement and any documents to which it is appended.
- Scheduling
In order to reduce costs to our clients, our routes are scheduled for maximum efficiency. We will make every attempt to provide service to you at a time that is most convenient, however we can only guarantee that service will be done between our operating hours of 8am to 5pm, unless certain times are specifically requested. You may contact our dispatch office on the day of your pick up to request a narrower time window, for your convenience. If additional material is presented to us upon our arrival at your facility, we will do our best to complete the entire job on the same day. However, if our prior commitments to other clients prevent us from completing the job, we will re-schedule a pickup of your additional items on another day. Please note that this will result in additional costs for travel and shredding time.
- Definition of File Boxes
When rates are provided based on a per ‘file box’ basis, we refer to boxes that measure 15”D x 10”W x 12” H. If your boxes are not the same dimension, you will be notified by our driver if there will be changes to your rates, depending on the size of the boxes.
- Location of Documents
Unless specified in the Pickup Confirmation document, Quotes are provided with the understanding that your documents/materials will be located in an area that will be readily accessible to our employees upon arrival. Materials should be at ground floor level, no greater than 30 feet from the doorway access, or loading dock area. If documents are not within these parameters, our staff will inform you immediately if any additional charges will occur, prior to commencing service. A Labour Charge of $2.00 per box will be applied for every 10 steps either up or down, if boxes need to be manually moved to ground level.
- Quoted Rates
We offer competitive pricing based on volume, scheduled date of pickup, and the type of service required. If there is a change in the parameters of the service you requested (ie. Change in quantity of material, or additional labour required to collect materials), you will be notified by our Customer Service Representative prior to commencement of the job. Changes in your service may result in higher or lower pricing than your quoted rate.
- Payment Terms
Our payment terms for non-contract clients are COD. We accept Visa and Mastercard, as well as a company or personal cheque. Cash payments are accepted, but please note that our drivers cannot make change, therefore exact payment will be required. A $25.00 NSF Fee will apply for Credit Card Payments that are declined. A $50.00 NSF Fee is applicable for cheque payments that are returned for insufficient funds. In addition, the Client shall be liable for the shredEX's expenses for the collection of any unpaid debt including but not limited to termination fees, interest expenses, court filing fees and legal costs.
- Cancellation Fee
A Cancellation Fee of $125.00 or 50% of the service order value (whichever is greater) will apply for any service cancelled with less than 24 hours notice. For Mobile Shredding Service the Cancellation Fee of $250.00 or 100% of the Service Order Value, applies if the service is cancelled with less than 72 hours notice.
- Parking Tickets
shredEX will make every effort to legally park for the duration of the service. However, the Client agrees to pay for any parking tickets incurred by shredEX while providing service to the Client, plus a $25.00 administration fee.
- Payments and Invoices
The Client agrees to pay shredEX for all services rendered. If the Client is delinquent in payment of fees or any other charges due under this agreement for more than thirty one (31) days, the Client agrees to pay and administration of $7.50 per month per overdue invoice or calculated as an interest at the rate of 28% per annum, whichever is greater. This fee is continually applied monthly until the balance is paid in full. A $25.00 NSF Fee will apply for Credit Card or Electronic Fund Transfer Payments that are declined. A $50.00 NSF Fee is applicable for cheque payments that are returned for insufficient funds.
If you have any questions regarding this Agreement, please contact your Account Manager at 416-255-1500 or send an email to info@shredex.ca